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MyU S-BEAUTY Refund Policy
At MyU S-BEAUTY, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a straightforward refund policy to assist you.

Refund Policy

1. Eligibility for Refunds:
   - Items must be returned within 3 days from the date of delivery.
   - Products must be unused, unopened, and in their original packaging.
   - Proof of purchase (e.g., receipt or order confirmation) is required for all refund requests.


2. Non-Refundable Items:
   - Gift cards.
   - Final sale items.
   - Products that have been opened or used.


3. Initiating a Refund:
   - To initiate a refund, please contact our customer service team at [customer service email] within 3 days of receiving your order.
   - Provide your order number, details of the product(s) you wish to return, and the reason for the return.


4. Return Process:
   - Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
   - Securely package the item(s) you are returning and include the RMA number inside the package.
   - Ship the package to the address provided by our customer service team. Please note that customers are responsible for the shipping costs associated with returning items.


5. Refund Processing:
   - Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.


6. Late or Missing Refunds:
   - If you have not received your refund within the specified time, please first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
   - If you have done all of this and still have not received your refund, please contact us at [customer service email].


7. Damaged or Defective Items:
   - If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a photo of the damaged or defective product. We will arrange for a replacement or refund at no additional cost.

We appreciate your business and hope to make your shopping experience with MyU S-BEAUTY pleasant and hassle-free. If you have any questions regarding our refund policy, please do not hesitate to contact us at [customer service email].


Thank you for choosing MyU S-BEAUTY!

 

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